Following our approach to the State Government, PTV have advised us today that they can now pause your Myki Pass.
By pausing a Myki Pass, any remaining travel days will be ready for use when you are ready to get back onto public transport.
This applies to both Commuter Club (through PTUA or other organisations) and to regular Myki Passes.
In order to pause a Myki Pass, PTV will need to block your existing card and send you a new one, which will be activated the next time it is touched on.
You will need to call PTV on 1800 800 007 so this pause can be arranged.
Please note that any replacement card will be sent to the address on your account – in some cases, this may be a business address.
The PTV call centre team can assist with updating these address details if required.
Whilst PTV can arrange to have the Myki Pass paused, if your Commuter Club card was arranged via your employer, you may need to talk them regarding any payroll deductions that you have.
If you would prefer a refund on your Myki Pass instead of a pause, PTV can also help with that. Call 1800 800 007 and the PTV call centre team can assist with providing a refund quote or advise on the best option for you.
- Myki Money is not affected if you do not use public transport for a period. The balance will remain in place for when you resume travel.
- Be aware that Online topups and new Auto topups may become “dormant” if they are initiated on the Myki web site but you don’t use the Myki card for more than 90 days afterwards. This means they may not be immediately available the next time you travel.