Compensation for train users

Regular public transport users are reminded that compensation is available for monthly and longer ticketholders due to poor reliability on metropolitan and regional rail services recently.

  • Connex for May and June — Click here or get a form from a staffed station
  • V/Line for April, May and June on most short and long distance services — click the following links for details for April / May / June

While the compensation is minimal (a free daily/return ticket), and shorter term ticketholders who have also been affected are not able to apply, the PTUA encourages all eligible passengers to make a claim, as it helps send the message that public transport reliability needs to improve.

Previous compensation (January to March 2007).