Tram and train user compensation available
Due to recent delays on the public transport network, monthly and longer ticketholders can claim for poor performance on:
- Yarra Trams for March — Click here for a form or ring on 1800 800 166
- Connex for January, February and March — Click here or get a form from a staffed station
- V/Line for January and February — Click here for details
While the compensation is minimal (a free daily/return ticket), and shorter term ticketholders who have also been affected are not eligible, the PTUA encourages users to make a claim, as it helps send the message that public transport reliability needs to improve.
Update: Passengers affected by the disruption on the Hurstbridge line this morning (Thu 12/4/2007), and other similar Connex disruptions that lasted more than two hours, are also reminded that under Connex’s Service Commitment Code, that: “If train services on a line are suspended for a period of over two hours and a bus replacement service is not provided, all eligible periodical ticket holders who use the line and validated their ticket on that day will receive a free daily ticket.”