Train users: Claim your compensation

Train users who used a Monthly or longer ticket in February have until April 30th to claim compensation (a Daily ticket) from Connex for poor performance.

While the PTUA views the current compensation arrangements as inadequate, we do encourage eligible users to claim. A daily ticket may not be much compensation from continual disruptions on the train system, but it helps send the message to Connex and the government that train performance needs to be fixed.

Download the form from the Connex web site. (Includes details on what to do if you have already thrown away your ticket from February, or it was a Yearly which is still in use.)

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