Category Archives: Media releases

Mulgrave is closed on weekends unless you have a car — PTUA calls for 7-day bus services

The Public Transport Users Association (PTUA) is calling on all Mulgrave by-election candidates to champion 7-day bus services on crucial routes within the electorate.

Key Mulgrave bus routes 800, 802, 804, 814 and 885 do not operate on Sundays despite providing residents in the electorate a connection to destinations such as Chadstone, Monash University, Dandenong, Glen Waverley and Waverley Gardens. 

Bus operating hours are also subpar, with up to 2-hour waits and timetables that finish around 3:30 p.m. on Saturdays despite high usage on the trips that do operate. 

In the wake of changing travel patterns in a post-COVID world, the PTUA believes that ensuring the availability of public transport services seven days a week is more vital than ever. 

“Limited bus services increase the cost of living, lessens access to jobs and cements car reliance at a time when many Mulgrave people are struggling with the cost of living.”  says PTUA president Tony Morton. 

Patronage data state-wide have demonstrated the way people use public transport has evolved significantly. Travel patterns have shifted, and we’ve seen an increasing number of trips taking place outside of traditional peak hours. This new trend emphasises the pressing need for comprehensive, frequent and reliable services every day of the week.

Some timetables have not had any new services added in over 30 years despite rising demand and population growth.

7-day bus services are crucial to allow Mulgrave residents easy and affordable access to employment opportunities, medical services, and education. 7-day bus services accommodate everyone’s diverse schedules and needs, making public transport an accessible and dependable choice for all members of the community.

The provision of 7-day services on routes 800, 802, 804, 814, and 885, will greatly increase the economic opportunities for residents in Mulgrave as well as reduce car dependence that is so prevalent in many middle and outer Melbourne suburbs. 

Dr Morton added that 7-day services are affordable to provide as it would merely work the existing bus fleet harder. “Buses should be on the roads 7 days getting people where they need to be, not locked up in depots”, he said. 

The PTUA invites all candidates running in the Mulgrave by-election to recognise the positive impact that 7-day bus services can have on the region’s residents and its future. The PTUA calls upon these candidates to commit to advocating for comprehensive public transport services to meet the changing needs of the community.

Fare rise unexpected

The rise to $5 for a single trip and $10 per day for a standard Myki fare is unexpected, given these usually occur in January. The PTUA along with the rest of Victoria has only had a week’s notice of the increase, which is a big jump for most fares.

Passengers won’t be welcoming the rise, which comes during a cost of living crisis, and at a time when many rail lines around Melbourne will be replaced by buses due to works.

While a moderate rise from time to time is to be expected, a large increase of almost 9% for the standard fare will sting passengers, particularly those in the suburbs where local public transport is limited to infrequent and often unreliable buses.

We should not believe that just because inflation is at a certain number that fares necessarily have to go up by the same amount.  Fare increases need to be related to actual increases in operating costs. We have seen fares go up above the rate of inflation many times in the past, but it’s rare for fares to increase by less than inflation.

V/Line fares recently saw a huge discount, up to 90% in some cases, when they aligned with metro fares, and these still represent good value for money. But there is a sense that the government is giving with one hand and taking away with the other.

For metropolitan zone 1 journeys there have been no discounts, not even for short trips. The price has crept up over the years, and the new higher fare of $5 each way ($10 per day) is pretty steep for people taking short journeys.

State Budget: Upgrades welcome, but no step change

The Public Transport Users Association (PTUA) has welcomed measures in the 2023 Victorian Budget funding incremental public transport improvements, particularly in outer suburban communities.

“Bus upgrades for growth areas such as Melton, Maddingley, Wyndham and Casey will provide vital connections for those communities, enabling better access to education, employment and other opportunities”, said PTUA spokesperson Daniel Bowen.

“Likewise, upgrades to V/Line, including increased weekend services will help a lot to cut waiting times and relieve crowding, given the patronage growth sparked by the recent fare cut.

“The continued transition to Zero Emissions Buses, new and upgraded maintenance facilities to improve train reliability, a new station in Tarneit, and enabling works for the rollout of new trams in Melbourne’s northwest are also very welcome.

“But we are not seeing the step change in public transport services that Melbourne and Victoria desperately needs.

“Even as our population continues to grow, the budget figures show no increase at all in public transport service kilometres in 2023-24. Unfortunately it appears the incremental service improvements amount to a rounding error.

“Cost of living pressures are a real issue for many Victorians. A household where some or most of their trips can be done without a car will save thousands of dollars a year.

“But this is only possible if they have viable walking, cycling and public transport alternatives to driving.”

Dandenong line frequency cuts cause turmoil

The PTUA is alarmed about cuts in the frequency of trains on Melbourne’s busiest rail lines, only days after the completion of works which were supposed to improve services.

Having endured the closure of the Cranbourne and Pakenham lines for almost a month to allow the installation of new rail equipment, passengers have had their travel disrupted by numerous train cancellations since the lines were reopened.

PTV and Metro have advertised that peak train frequencies between Dandenong and the city have been cut from roughly every 4 minutes to every 6-7 minutes.

However, passengers have told the PTUA that the gap between trains has blown out to more than every 10 minutes or worse, resulting in severe overcrowding, and passengers left behind on platforms.

Cancellations, service alterations and delays have also lasted well beyond peak hours, including into the evenings, in some cases resulting in 30-40 minute waits between trains.

Also concerning is contradictory information being provided to passengers. Disruption notices direct passengers to plan ahead using the official PTV journey planner, but the journey planner has not been updated to reflect the reduced schedule.

Quotes attributable to Daniel Bowen, PTUA media spokesperson:

“Upgrades are very welcome. But this has clearly not gone to plan, and PTV and Metro need to be clearer about the causes of these disruptions, and ensure that accurate timely information is provided to passengers.

“Every effort should be made to fix the problem as soon as possible, and to minimise delays and crowding, including outside peak hours.”

Media coverage of this issue: Herald Sun 5/2/2023: Hi-tech bugs hit trains (Paywall)

Victorians want investment in public transport

Polling released today by the Climate Council shows that Victorians want all levels of government to invest more in public and active transport. The PTUA is supporting the Climate Council’s call for governments to allocate at least 50% of their transport budgets to public transport, and 20% to safe walking and biking infrastructure.

80% of Victorians agreed that governments should invest more in public transport, with 63% saying they would be more willing to use services if they were more frequent, better connected, reliable, safe and affordable.

Just 16% of Victorians want roads prioritised in the transport budget, while 39% want improvements to public and active transport prioritised, and 35% want a balance between the two.

“These poll results reinforce what we’ve known for a long time – people want convenient alternatives to driving,” said PTUA spokesperson Daniel Bowen. “If you create a well-connected network of frequent public transport services, people will use them.

“If we had services running every 10 minutes, all day every day, across our trains, trams and major bus routes, millions of Victorians could get around conveniently without needing to drive – slashing carbon emissions, reducing congestion, and saving their household budgets.

“There’s still a need to invest in big city-shaping infrastructure for the future, but most of these improvements to frequencies could be rolled out in a matter of months – as quickly as you could train the drivers.

“Electric cars are an important part of cleaning up transport, but that transition can’t happen quickly enough on its own – giving people real alternatives to driving would slash emissions this decade, and be incredibly popular as well.”

More information:

Incremental improvements welcome, still waiting for big investment in service, says PTUA

The Public Transport Users Association has welcomed the Victorian Government’s ongoing commitment to improving the state’s public transport networks, but says Victorians are still waiting for a ‘step change’ investment in service delivery to match the government’s record in building infrastructure.

“We’re pleased to see improved metro and regional train services roll out with the ‘switch on’ of the government’s Big Build,” said PTUA President Dr Tony Morton. “A boost to scheduled service kilometres on the bus network shows we’re moving in the right direction, and there are important new initiatives on V/Line rolling stock, accessible tram stops and regional services.”

New investments in public transport and rail freight networks and operations total $1.38 billion over the forward estimates, compared with $965 million of new investment in roads and private car travel, and $43 million on walking and cycling.

But Dr Morton emphasised these improvements were still incremental in nature, and fell short of the game-changing investment needed in service frequencies and span across the bus, tram and train networks to meet Victoria’s climate and accessibility challenges, and compensate for decades of neglect of alternatives to car travel.

“The experts say we need to cut carbon emissions by at least two-thirds in the next decade to have any chance of keeping climate heating below 2 degrees, and limiting catastrophic damage to our way of life,” Dr Morton said. “Transport has to start doing the heavy lifting, as on current trends it’s set to become our largest source of emissions. And we won’t get there just by getting everyone to buy an electric car: on realistic estimates, even a fully electrified car fleet in 2030 will still produce carbon emissions per passenger about one-third that of cars today, and three or four times higher than a moderately loaded diesel bus.” [1]

A step change in frequent public transport services across suburbs and regional cities is also essential to COVID recovery, according to the PTUA. “Transport planning is now playing catch-up to the shift in daily travel patterns,” Dr Morton said. “More people are doing their day-to-day activities close to home on weekdays, but finding their local public transport isn’t up to the task, given how the planning of services has been so heavily skewed toward CBD commuting for so long. The world’s other most livable cities show how public transport can work for both commuting and for local travel.”

“We also need to improve access to our transport network, for people of all backgrounds, all needs and all abilities,” said Dr Morton. “There are great accessibility improvements with the new V/Locity rollout, and close to $100 million of investment in making our tram network accessible. It’s all very welcome, but at the same time, it will still take decades at this rate to have a fully accessible public transport system.”

The PTUA remains optimistic about future service improvements following through from the state’s Big Build initiatives, including the Metro Tunnel and Suburban Rail Loop. “But that’s no reason to overlook what can be accomplished now, with our substantial existing infrastructure and resources, to get Victorians moving again without creating a new traffic and emissions nightmare.”

[1] Calculations for a renewable electricity transition similar to AEMO’s ‘step change’ scenario project that a fully electrified car fleet will entail emissions from electricity of approximately 80g CO2-e per passenger kilometre in 2030. This compares with 22g CO2-e per passenger kilometre on a diesel bus carrying 40 passengers. See

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40 years on, time to scrap the 7-day Myki Pass

Fare reform needed for a post-COVID world

The Public Transport Users Association (PTUA) has called on the State Government to review public transport fares, and make adjustments to reflect expected changes to travel demand as Victoria comes out of COVID-19.

PTUA spokesperson Daniel Bowen said October 2021 marked the 40th anniversary of Melbourne’s public transport fare zones and tickets allowing travel for a specific time: 2 hours, daily, weekly, or longer.

“Zones were revolutionary, bringing Melbourne’s trams, trains and buses under a common ticket and fare system for the first time. This helped lead to higher patronage, as passengers could buy one ticket to cover a connected journey on a bus, train and tram.”

Mr Bowen said that forty years on, there had been a huge impact of COVID-19 on public transport demand. A new Monash University Public Transport Research Group paper predicts patronage will most likely return to 80% of normal.[1]

But CBD commutes are expected to remain at lower levels, with probable widespread shift to part-time Work From Home arrangements for many office workers.

Mr Bowen said the State Government should reform the fare system to make sure public transport remains attractive.

“There is a chance to make changes to ensure public transport is attractive for people as we come out of COVID, including for off-peak, non-work journeys.”

A key reform proposed by the PTUA would be removing the 7-day Myki Pass and replacing it with an automatic fare cap at a reduced cost of 4 days, or fewer.[2]

“Currently the 7-day Pass provides a week of travel for the cost of 5 days. So it can benefit some regular travellers, but only if they are using the system 6 or 7 days a week. And to get that benefit, the Pass needs to be pre-purchased and loaded onto the Myki card.

“For many people, the days of commuting 5 days a week to the office are over. A cheaper weekly cap would help improve the attractiveness of public transport for both work and non-work trips, even for passengers who are only commuting to work 3 days a week.”

Weekly fare caps are used in cities such as Sydney and London[3]. Unlike prepaid weekly Passes, they can be used by those who are not sure of their travel patterns at the start of the week.

“This change would also mean a cost saving for those who still commute 5 days a week, and it would make Myki auto-top up work better for more people.”

The PTUA also believes the 30% off-peak discount should be returned, and made permanent. The discount was a temporary measure introduced in 2020, and ended in August.

Other fare changes worth consideration are removal of the Free Tram Zone, to relieve CBD tram crowding and delays, and either replacing the train-only Earlybird fare with the off-peak discount, or making it multi-modal.

V/Line fares should also be reviewed to remove discrepancies with metropolitan fares such as the big price jump when travelling from Melbourne to outside Zone 2.

“Melbourne’s zone system now spreads well into regional Victoria, and has served us well. But as we recover from the pandemic, the fare system must be revamped to ensure public transport is still a competitive, viable option for more Victorians”, concluded Mr Bowen.

[1] Graham Currie et al, Evidence of a post-COVID change in travel behaviour – Self-reported expectations of commuting in Melbourne

[2] Automatic fare capping was built into the Myki system, but is currently only used for daily fare caps.

Currently under Myki, a 7-Day Pass must be preloaded onto the Myki card. It is priced at 5 x the Daily fare. Prior to Myki, a weekly ticket was about 4.3 x the Daily fare.

[3] Many cities including Melbourne use a daily cap system. Cities with longer fare caps include:

Coverage of this story: Herald Sun 28/10/2021: Fares cap urged for myki users

PTUA welcomes Auditor-General’s report into Transport Planning

The Public Transport Users Association (PTUA) has welcomed the Victorian Auditor-General`s report into Integrated Transport Planning.[1]

The Auditor-General found that while the Department Of Transport has more than 40 separate plans and strategies, this does not constitute an integrated transport plan, as required by the Transport Integration Act.

PTUA spokesman Daniel Bowen said the PTUA supports the Auditor-General’s calls for the State Government to ensure that an integrated transport plan is prepared and made public, as soon as possible.

“With the huge government investment in transport at the moment, it’s crucial that it’s all working towards a clear, shared goal. For example, given the enduring view that we should move towards zero emissions, and become less dependent on private car travel, a proper transport plan would consider whether widening the Eastern Freeway to 20 lanes actually contributes to that goal.

“Likewise, we should have a public transport system where all the different modes connect with each other seamlessly to get people where they need to go. This means an easy and accessible walk to the bus stop, a bus that’s timetabled to connect with the local train, and level boarding at the tram stop.

“We all rely on the transport system for access to jobs, education, services and a myriad of other journeys. Better public transport services and effective transport planning are key to achieving sustainability and continued prosperity for Melbourne and Victoria.”


Bus performance data welcomed – and highlights the need for improvements

The PTUA has applauded the State government’s release of bus network performance data for the first time.[1]

PTUA spokesperson Daniel Bowen said the organisation had been asking for years for the data to be published, to help transparency and accountability around the bus network.

“Detailed train and tram performance data has been published for decades now. Buses have yet again been the poor cousin, despite upgrades to realtime tracking equipment some years ago.

“We’re very pleased to see the government finally release this information, to drive discussion and debate about how to improve bus services.”

Mr Bowen said that PTV/DOT should continue to release transport network performance data, including punctuality information for regional buses where available, and that it would be preferable to allow users to export and filter the data more effectively, to aid transparency and analysis.

As expected, the bus performance data showed that punctuality improved during 2020 as COVID-19 took hold, with fewer passengers using the service, the removal of on-board payments, and less traffic.

However the data also showed that some routes have ongoing poor punctuality problems. The routes with the lowest ontime performance from January 2019 to June 2021 were:

Route Ontime*
Jan 2019-Jun 2021
Jan-Dec 2020
Highest ontime month
606Elsternwick to Fishermans Bend70.7%78.9%91.6% (Sep 2020)
182Werribee to Tarneit70.9%NANA (Route started 30/5/2021)
417Laverton to Laverton North72.3%77.8%91.5% (Sep 2020)
538Broadmeadows to Somerset Estate77.5%82.6%93.5% (Aug 2020)
795Warneet to Cranbourne79.0%79.5%89.0% (Aug 2020)
400Sunshine to Laverton80.0%77.7%87.0% (Apr 2020)
745Knox to Bayswater80.0%82.9%89.5% (Sep 2020)
693Belgrave to Oakleigh81.0%89.1%96.7% (Aug 2020)
414Laverton to Footscray81.5%85.9%95.0% (Sep 2020)
303Ringwood North to City81.6%84.2%86.5% (Oct and Nov 2020)
NETWORK WIDE AVERAGE90.4%92.9%96.7% (Aug 2020)

*PTV defines ontime as no more than 4 minutes 59 seconds late, and no more than 59 seconds early

Surprisingly, routes 795, 400, 745 and 303 were unable to achieve 90% punctuality (within five minutes) at any time during 2020, despite few passengers and little traffic during COVID-19 lockdowns.

Mr Bowen said that if people couldn’t rely on bus services, they wouldn’t use them.

“Logical routes, good timetables and frequent services are all important. But if buses are rarely on time, even when there’s no traffic on the roads, how can passengers rely on them?”

The PTUA believes the newly released data should help the State government prioritise improvements to bus services, including on-road priority.

“Buses are vital for serving journeys not possible by train and tram. The government’s recent release of a high level plan[2] for improvements to bus services is very welcome. This data helps show which routes need immediate attention.

“While it might be justified in some cases to adjust timetables to better match traffic delays, a better outcome is improved on-road priority: smarter traffic light priority, removal of indented bus stops, and bus lanes and queue jump lanes at intersections where possible.

“Other measures such as ‘Rapid Running’ on frequent routes[3] and all-door boarding can also help cut delays.

“Of course, the most punctual bus service won’t get passengers if the route is indirect and the buses don’t come frequently. Most Melbourne buses don’t provide the service level needed to attract people out of their cars – and town buses in regional Victoria are even worse.

“Priority measures must be matched by commitments to boost services and provide a bus network that meets the 21st century travel needs of Victorians”, concluded Mr Bowen.

* * *


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A steady-as-she-goes transport budget for COVID recovery

The Victorian Government’s 2021-22 budget reflects its cautious approach to post-COVID economic recovery but is building steadily on its previous commitments for public transport and rail freight, according to the Public Transport Users Association.

New commitments in the budget are a healthy reassertion of the need to compensate for the three decades of disinvestment in public transport infrastructure and services prior to 2010. New expenditure on public and active transport initiatives totals $2.9 billion in this budget, accompanied by $741 million in new expenditure on initiatives supporting roads and private car travel.* This, however, comes on top of prior spending that on the whole has favoured roads over public transport.

“On the whole, these new initiatives in both public transport and roads are sensible, pragmatic commitments to ensure our existing transport networks operate well into the future,” said PTUA President Dr Tony Morton.

The largest single item of new transport expenditure is the purchase of new suburban train rolling stock, which is budgeted at around $1 billion but with few details yet disclosed regarding timelines. “This is a welcome and necessary investment but the details are still vague, in particular how much of the expenditure is to take place beyond the forward estimates,” Dr Morton said. “We trust that by next year there will be clear targets for how much is to be spent and what year we can realistically expect all these new trains to be on the tracks – particularly given the delays in the earlier Evolution train order.”

Other initiatives include a programme of improvements and increased maintenance on the regional train network, improvements to tram infrastructure including additional separation from cars, new work at Caulfield station to speed up trains and improve interchange with Metro Tunnel services, and a catalogue of minor bus service improvements.

“We commend the government in particular for including new bus routes in growth areas and investing in the sustainability of the suburban bus network,” Dr Morton said. He pointed to the introduction of new or more frequent bus services in Clyde, Tarneit, Yarra Ranges and Fishermans Bend. “At the same time, it’s only hinting at the kind of reform that’s needed in order to support new home-based travel patterns in our suburbs post COVID.”

“The entire package of bus improvements amounts to an extra $15 million a year. That’s less than what is typically spent expanding one railway station car park catering for a fraction of the patronage.”

“Overall we see the government building on its solid infrastructure credentials in this budget,” said Dr Morton. “But we also look forward to seeing a more transformative approach to bus and tram services in particular, as our new post-COVID travel patterns become permanent.”