PT Problem of the Day: Cryptic #Myki messages

The error you get at a Myki gate at the end of your trip if you didn't touch-on at the start

PTUA member Kevin spotted this: if you travel on an already-active Myki Pass (such as a Yearly), but forget to touch-on (being an active Pass, you are not fare evading), when you get to a Myki gate at the end of your journey, you get this cryptic error message telling you to contact the Myki call centre.

This advice misses the mark entirely. Ringing the call centre would be pointless when clearly the best thing to do when you’re at a gated and staffed station would be to approach a staff member to check your ticket and let you through.

Is it too much to ask that the messages on Myki readers be genuinely helpful?

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