PT Problem of the Day: Platform information unreliable

Platform screen problems at Flagstaff

Realtime information is important, particularly at busy stations such as those in the CBD. It’s also very important at major interchanges, where people need to know which platform to change to, and whether they’re getting on the right service.

Last week may have brought good news with Metro improving punctuality, but there were also repeated problems with screens at some of Melbourne’s busiest stations, including Richmond, Flagstaff (pictured), Southern Cross and Flinders Street.

Some screens were periodically blinking off, some were updating so slowly they displayed the previous train instead of the one arriving, and some were not working at all, blank for extended periods.

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