Monthly and longer ticketholders will get compensation from Connex for January for the large number of cancelled and delayed trains. While it is only a Daily ticket — more of a token than genuine compensation — and it does not apply to shorter term ticketholders who have also put up with poor train services this month, the PTUA encourages all eligible customers to send in a claim form. It helps send the message that Connex and the government need to work harder to fix the current problems.
V/Line passengers holding periodical tickets of 4 weeks or longer (on any line) can also claim compensation for poor performance in December.
- Connex compensation details — including downloadable compensation form
- V/Line compensation details
Or contact a staffed Connex or V/Line railway station for a compensation form.