Hold onto your train tickets — Compensation available

January 25th, 2007 (Melbourne Metro, News, Regional)

Monthly and longer ticketholders will get compensation from Connex for January for the large number of cancelled and delayed trains. While it is only a Daily ticket — more of a token than genuine compensation — and it does not apply to shorter term ticketholders who have also put up with poor train services this month, the PTUA encourages all eligible customers to send in a claim form. It helps send the message that Connex and the government need to work harder to fix the current problems.

V/Line passengers holding periodical tickets of 4 weeks or longer (on any line) can also claim compensation for poor performance in December.

Or contact a staffed Connex or V/Line railway station for a compensation form.