The PTUA is Victoria’s public transport advocacy body — we cannot provide travel and public transport service information.

For public transport service information and ticketing problems, please contact:

• Public Transport Victoria — phone 1800 800 007

You can also contact the transport operators directly:

• Metro Trains — 1800 MY METRO (1800 69 63876)
• Yarra Trams — phone 1800 800 007
• V/Line — phone 1800 800 007
• Bus operators

Complaints should be directed to the operators initially. If the response you get from the operator is not to your satisfaction, you can go to the Public Transport Ombudsman:

• Public Transport Ombudsman — phone 1800 466 865

…or contact your local MP.

Other official information:

• Department of Transport
• Bus Association of Victoria
• Transport Safety Victoria — the safety regulator for public transport
• Fares and Ticketing Manual — for comprehensive details on the rules around fares and tickets on public transport

See also: Tips for travellers