Public transport service information
The PTUA is Victoria’s public transport advocacy body — we cannot provide travel and public transport service information.
For public transport service information, please contact:
- Public Transport Victoria (for metropolitan Melbourne and regional Victoria) — phone 1800 800 007
- Myki — enquiries or problems with the Myki ticketing system — phone 13 MYKI (13 6954)
or contact the transport operators directly:
- Metro Trains — 1800 MY METRO (1800 69 63876)
- Yarra Trams — phone 1800 800 007
- V/Line — phone 1800 800 007
- Bus operators
Complaints should be directed to the operators initially. If the response you get from the operator is not to your satisfaction, you can go to the Public Transport Ombudsman:
- Public Transport Ombudsman — phone 1800 466 865
Other official information:
- Department of Transport — or contact the Department of Transport
- Bus Association of Victoria
- Transport Safety Victoria — the safety regulator for public transport
- Fares and Ticketing Manual — for comprehensive details on the rules around fares and tickets on public transport
See also: Tips for travellers
