Public transport service information
The PTUA is Victoria’s public transport advocacy body — we cannot provide travel and public transport service information.
For public transport service information, please contact:
- Metlink Melbourne (for metropolitan Melbourne) — phone 131 638
- VicLink (for regional Victoria) — phone 136 196
- Myki — enquiries or problems with the Myki ticketing system — phone 13 MYKI (13 6954)
or contact the transport operators directly:
- Metro Trains — 1800 MY METRO (1800 69 63876)
- Yarra Trams — phone 1800 800 166
- V/Line — phone 136 196
- Bus operators
Complaints should be directed to the operators, or to the Ombudsman:
- Public Transport Ombudsman — phone 1800 466 865
Other official information:
- Department of Infrastructure: Transport — or contact the DoI Public Transport Division
- Bus Association of Victoria
- Public Transport Safety Victoria — the safety regulator for public transport
- Fares and Ticketing Manual — for comprehensive details on the rules around fares and tickets on public transport
See also: Tips for travellers
