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Monthly and longer ticketholders will get compensation from Connex for January for the large number of cancelled and delayed trains. While it is only a Daily ticket — more of a token than genuine compensation — and it does not apply to shorter term ticketholders who have also put up with poor train services this month, the PTUA encourages all eligible customers to send in a claim form. It helps send the message that Connex and the government need to work harder to fix the current problems.

V/Line passengers holding periodical tickets of 4 weeks or longer (on any line) can also claim compensation for poor performance in December.
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The Public Transport Users Association (PTUA) has congratulated the new Minister for Public Transport in delivering the Middleborough Road grade separation project ahead of schedule and with minimal inconvenience.

“The Minister for Public Transport, Lynne Kosky, deserves congratulations for overseeing the Middleborough Road grade separation project and delivering a project ahead of schedule,” said PTUA Vice-President Alex Makin. “This will hopefully mark the beginning of a new era where the government completes public transport projects on-time and on-budget”. Read the rest of this article »

The Public Transport Users Association (PTUA) has called for a permanent end to ‘Summer’ service cutbacks and consistent timetables throughout the summer period.

“There is currently no consistency between the summer timetables used on the train and tram network and the summer timetables used for buses”, said PTUA Vice-President Alex Makin. “In addition the detrimental service cutbacks experienced on buses means that an already poor service becomes, in effect, unusable”. Read the rest of this article »

The Public Transport Users Association (PTUA) has called on the State Government to fund the Doncaster tram extension so that the project could be completed simultaneously with the Doncaster Shoppingtown extension.

“Doncaster’s status as an activity centre in Melbourne 2030 is still under threat despite the beginnings of the Doncaster Shoppingtown expansion,” said PTUA Vice-President Alex Makin. “The Shoppingtown expansion needs to be complemented with fixed rail infrastructure, such as the tram extension, to spur further private sector development”. Read the rest of this article »